Donor Hotline

The vast majority of state employees with questions about their current deduction and/or designation(s) should email OurPromiseCA@uwccr.org or call our toll-free Donor Hotline 1-(888) 863-6466.  Please be prepared to provide your name and other personal information for security verification.

Being Acknowledged For Your Gift

Gift Acknowledgements are provided if you check the ‘Acknowledge my Pledge’ box while making or modifying your gift. This means that, if your designated nonprofit downloads a report of their Our Promise designations, your name and contact info will be listed. Keep in mind, this does not necessarily mean that you will receive any correspondence from your designated nonprofit; any communications are at their discretion.

Cancel Current Donation

A donor may cancel their deduction to Our Promise at any time by logging into the online donor portal here. Once you are logged in, you can review your Existing Donations and nonprofit designations and select the blue button “Cancel Current Donation”. Simply confirm on the next screen. Payroll donations cancellations made before the 15th of each month will be effective at the end of the month’s pay period. If payroll donation cancellations are made after the 15th of the month, then it will be effective on the following month’s payroll.  See page 5, Step 2 in the attached “How-To-Guide”.